Policies & Customer Service

Last updated: April 23, 2026

1) Customer Service & Contact

We are committed to responding to all customer inquiries within 1 business day.

Whether you have a question about your plan, a billing issue, or need help using the app, email us and we will get back to you promptly.

2) Service Description

Mbegu is an AI-powered crop intelligence platform. We provide:

Crop disease scanning: Upload or take a photo of your crop to receive an instant AI-generated diagnosis, health score, and treatment recommendations.
Treatment plans: Step-by-step guidance on treating identified diseases based on your local conditions.
Scan history: A record of all your past scans and diagnoses (paid plans).
Supplier matching: Find nearby agricultural suppliers stocking the products you need (Pro plan).
Phytosanitary certificates: Exportable crop health certificates for buyers and supply chains (Pro plan).
Free farm tools: NPK fertilizer calculator and seed rate calculator, free for all users.

Mbegu is a digital software service. No physical goods are sold or shipped.

3) Delivery Policy

Mbegu delivers services digitally and immediately:

Free features are available instantly upon visiting the app — no account required.
Scan results are delivered within seconds of uploading a photo.
Paid plan credits are activated in your account immediately upon successful payment confirmation. You will see your updated credit balance on your profile page.
Certificates are generated and available for download or sharing immediately after a successful Pro scan.

We are committed to processing all orders promptly. In the event of a technical delay, contact us at mbeguoffice@gmail.com and we will resolve it within 1 business day.

4) Refund & Cancellation Policy

All purchases are non-refundable.

Because Mbegu provides digital services that are made available immediately upon payment, we do not offer refunds once a plan or credit package has been activated.

This includes:

Starter plan purchases (K57/month)
Pro plan purchases (K899/month)
Any unused credits remaining at the end of a billing cycle

Exceptions: If you were charged in error (for example, a duplicate charge or a payment that was processed but credits were not granted), contact us at mbeguoffice@gmail.com within 7 days of the transaction. We will investigate and, where an error is confirmed, issue a refund or credit correction.

Cancellation: Mbegu plans are currently sold as monthly one-time purchases — there is no automatic recurring billing. You will not be charged again unless you make a new purchase.

5) Data Security & Privacy

We take the security of your data seriously. Our commitments:

Encryption in transit: All data exchanged between your device and our servers is transmitted over HTTPS/TLS.
Access controls: Your account data is protected by row-level security. Only you can access your scan history, profile, and certificates.
No stored payment credentials: We do not store your card or mobile money details. Payments are processed entirely by our third-party payment provider (Lenco).
Least-privilege access: Our internal systems are designed so that each component can only access the data it needs to function.
Minimal data collection: We collect only the data necessary to provide the service. See our full Privacy Policy for details.

For security concerns or to report a vulnerability, email mbeguoffice@gmail.com.

6) Order Processing Commitment

We process all payment orders promptly:

Credits are granted to your account within minutes of a successful payment.
If a payment is confirmed but credits have not appeared after 10 minutes, email us at mbeguoffice@gmail.com with your payment reference number.
All order issues are resolved within 1 business day.

7) Related Policies

8) Contact Us

For all support, billing, and policy inquiries:

Mbegu
Email: mbeguoffice@gmail.com
Response time: Within 1 business day